![]() ![]() For this reason, we recommend using a trackable service provided by almost all postal and courier services. Please note you will be responsible for the item until we can confirm receipt at our premises. Alternatively, You will need to arrange for a courier or postal service to deliver the item back to us at your own cost. Please note that there is a collection charge if you wish us to pick up to the item. returned products must be in the original packaging and a saleable condition, without any marks from use. If you are unhappy with the product, please contact us. For this reason, bespoke products cannot be returned.Īll items are subject to a fourteen days return policy. Returnsīespoke orders are acquired specially for your order. If you are not available at all to take delivery the item will be returned to us. Otherwise, they may ask you to call them to re-arrange delivery. Often a courier will make a second delivery attempt the following day. If you are out when delivery is attempted, a card should be left by Royal Mail or a courier, advising you where to collect the item in the case of Royal Mail, or other delivery arrangements by courier. If you do not discover the goods are damaged until you unpack them please let us know immediately, and certainly no more than 48 hours later. You should also let us know what has happened. If the goods are to be signed for and the damage is very severe please reject the item which will be returned to us by the courier. In the case of signing for goods, you should sign as “damaged” or “unchecked” if the parcel shows any signs of damage or tampering. Please be certain to check the goods on delivery. Orders placed before midday (Monday to Friday) for items in stock are usually dispatched the next working day. ![]() For larger items and bespoke orders, the lead times are longer as we have to acquire these items, especially for your order. Most smaller items are kept in stock and available for dispatch as soon as we can process your order. Please call us on 020 7935 0351 for a quote. Orders outside of the M25 may take longer.Īdditional delivery charges will apply for orders to Northern Ireland, the Isle of Man and Scotland. The stated 1-3 days delivery time refers to orders within 50 miles of London only. No delivery takes place on Saturdays, Sundays and bank holidays. All deliveries are made within business days (Monday - Friday). To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.All products with delivery times stated are estimates. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Continue without accepting’ or ‘Customise Cookies’ to decline these cookies, make more detailed choices or learn more. ![]() Third parties use cookies for the purposes of displaying and measuring personalised advertisements, generating audience insights, and developing and improving products. This includes using first- and third-party cookies which store or access standard device information such as a unique identifier. If you agree, we will also use cookies to complement your shopping experience across Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences, and to provide our services, as detailed in our Cookie Notice. ![]()
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